Privacy Policy

This policy explains what information Lumora collects when you visit our store or place an order, why we collect it, and the choices you have. We collect only what is needed to take an order, deliver it and support you afterwards.

When you place an order we collect your name, email address, shipping address, billing address and phone number. Payment card details are entered directly with our payment processor and are never stored on our systems. When you browse the store we collect standard technical information such as device type, browser, referring page and the pages you view.

To process and deliver your order, send order and shipping confirmations, answer support requests, prevent fraud, and — only if you opt in — send occasional product emails. You can unsubscribe at any time.

We share information only with the service providers required to run the store: our ecommerce platform, payment processor, shipping carriers and email provider. We do not sell personal information.

We use cookies to keep your cart, remember preferences and understand how the store is used. You can clear or block cookies in your browser settings, though the cart may not work correctly without them.

You may request access to, correction of, or deletion of your personal information, and may object to or restrict certain processing where applicable. Please use our Contact Form. We will respond within the period required by applicable law.

Order records are retained for as long as required for accounting and support purposes. All data is transmitted over encrypted connections and access is limited to staff who need it.

Our store is not directed to children under 13 and we do not knowingly collect their data.

Please use our Contact Form.